FAQ

FAQ

1. When will my order arrive? In-stock items usually go out within 2 business days and take an additional 3 business days to arrive at your door.

2. My items are for an event, how early should I order? Ordering at your earliest convenience allows a more timely delivery by USPS. Sometimes, delays can happen due to item being temporarily sold out, or USPS experience delivery challenges such as extreme weather or high parcel volume.

3. Can you rush my order? Lavahut currently offers Priority Mail shipping.

4. Can you use other shipping methods? We're huge fans of USPS. Not only are they economical for you, but they deliver in about the same amount of time as other carriers, especially when it's coming from Hawaii.

5. Aloha International Customers! We love you and value your business. Please note your country may levy a duty upon receipt of your item. Want to check your rates? www.simplyduty.com/Import-calculator

6. How do I exchange? - Sorry, we've phased out exchanging. Instead, place a new order so you can get it sooner rather than later.

7. When will I get my refund? - Most refunds are processed about a week after USPS delivers your return parcel. Your credit card issuing bank then takes about five to seven business days to reflect the transaction. An email notification will be sent when your refund has been processed.