FAQ

FAQ

1. When will my order arrive?

• USPS Ground Advantage: estimated 7 - 10 business days
• USPS Priority Mail: estimated 4 – 6 business days

Most in-stock orders are processed and shipped within 1–2 business days. Transit times begin after your order ships and are estimates, not guaranteed delivery dates.

2. My items are for an event. How early should I order?

Please order as early as possible. If your order is needed for a vacation, wedding, cruise, luau, performance, gift, or another important date, we recommend choosing USPS Priority Mail at checkout.

3. Can you rush my order?

We don’t currently offer rush processing. Orders are prepared in the order received, and most in-stock orders ship within 1–2 business days.

If timing is important, choose USPS Priority Mail and place your order as early as possible.

4. Can you use other shipping methods?

We primarily ship with USPS. Available shipping options are shown at checkout.

Once a package has been accepted by USPS, transit and delivery are handled by the carrier.

5. Aloha, International Customers!

We love and appreciate our international customers. Your destination country may assess duties, taxes, customs fees, or other import charges when your order arrives.

International transit times are estimates and may be affected by customs processing or local postal services.

6. How do I exchange?

Sorry, we've phased out exchanges. Instead, please place a new order so you can get the item you need sooner.

7. When will I get my refund?

Most refunds are processed about a week after USPS delivers your return parcel. Your credit card issuing bank may then take about five to seven business days to reflect the transaction. An email notification will be sent when your refund has been processed.