Return Policy

Lavahut _ Hawaii _ Aiea Loop_H3

Guarantee

We want you to be happy with your Lavahut purchase! If something’s not quite right, you can return new, unused items with original tags within 30 days of purchase. We’ll refund your original payment method, less a 10% restocking fee. Please note that shipping fees are non-refundable.

Exchanges?

For faster service, simply place a new order and return the original merchandise.

Returns?

Just pack items securely and return by United States Postal Service to:

Lavahut Returns
PO Box 10577
Honolulu, Hawaii 96816

Please include the original invoice for faster service. Lavahut is not responsible for postage fees, lost returns, or unclaimed parcels.

  • For your protection, face masks are non-returnable.
  • Bulk discounted orders are ALL SALES FINAL.
  • Final sale items are ALL SALES FINAL.

Questions?

Email us at: return@lavahut.com

Frequently Asked Return Questions:

1. How do I exchange?
We’ve phased out exchanges. Instead, place a new order so you can get your replacement sooner.

2. When will I get my refund?
Most refunds are processed within a week after USPS delivers your return parcel. Please allow an additional five to seven business days for your credit card issuing bank to reflect the transaction. You will receive an email notification once your refund has been processed.