Return Policy

Guarantee

We want you to love what you ordered, but if something isn't right, let us know. Lavahut welcomes return of new merchandise with original tags attached within 30 days of purchase. Refund will be applied to original payment method, minus a 10% restocking fee.

Exchanges?

For faster service, place another order and return original merchandise. 

Returns?

Just pack items securely and return by United States Postal Service:

Lavahut Returns
PO Box 10577
Honolulu, Hawaii 96816

Include original invoice for faster service. Lavahut is not responsible for postage fees, lost returns or unclaimed parcels.

  • For your protection, face masks are non-returnable
  • Bulk discounted orders are ALL SALES FINAL
  • Final sales items are ALL SALES FINAL

Questions?

Email us: return@lavahut.com

Frequently Asked Return Questions:

1. How do I exchange?

- Sorry, we've phased out exchanging. Instead, place a new order so you can get it sooner rather than later.

2. When will I get my refund?
- Most refunds are processed about a week after USPS delivers your return parcel. Your credit card issuing bank then takes about five to seven business days to reflect the transaction. An email notification will be sent when your refund has been been processed. 

UPDATED JUNE 24, 2020